Subscription is still active but the service wants to charge for the next issue. I canceled my auto renewal. Lots of options for other magazines without continually reloading and recovering. And now that no longer works.
Subscription is still active but the service wants to charge for the next issue. I canceled my auto renewal. Lots of options for other magazines without continually reloading and recovering. And now that no longer works.
The digital interface of guitar world ruined this once great magazine. I subscribed and nothing ever actually worked. Luckily it was a free trial and I could cancel. Made me create an account through some third party which would never actually recognize. No magazine issues would ever download. I signed up for literally nothing to happen but waste my time.
I no longer have a subscription but when I had a print subscription many of those issues were also included in my library. I opened the app after a long while and all of my back issues in My Library had been removed. Like most things today, buying something doesn’t mean it’s yours, and they can take it away at anytime, either from greed or incompetence.
The app needs a software update. It’s clunky and has a permanent red badge “1” notification.
I love Guitar World. I’ve been reading it since well before there was a digital version and I’ve subscribed to the digital version for several years now. However, the changes I’ve noticed lately have me considering canceling altogether. The company seems to think throwing in random pop-up ads whenever I come back to read are a good idea. You’ll see pop ups for “2 MONTHS FREE”* or “COMPLETE YOUR COLLECTION”. There were very few in the beginning, but they’re becoming more and more common. Why do companies always thing “more ads” are a good idea? Leave the ads in the pages of the magazine where they belong.
Not cool.
When the app actually works it’s ok
Yes, I paid $24.95 extra for access to all issues only to lose access of issues I had in my collection from January through June of 2021. I have contacted Customer Service several times and what should be a simple problem to correct is still unresolved. Proceed with caution with these promos. Otherwise, almost as good as print. I was hoping Digital would be more convenient though.
I don’t know what the problem is, but they just can’t get it correct. I feel Customer Service, is not doing it’s job. I’m thinking about canceling permanently. I can’t download any of my digital edition copies. Absolutely ridiculous.
No real support, lose all your past issues, no phone contact for United Kingdom who controls the App. No fixes. Apple will not get involved with this as many reviews complain of App Failures and lost already paid for issues. Downloads gone, not in the cloud. Emails of dozens take days and days to get a non fix response, then days pass before another non fixed response. Screen shots sent fail to get delivered, mail box full is response , or logs go to another Future company that says not them yet on App Future is main name of App and help menu asks for log and controls where it goes ? They must believe we Americans are idiots !! Apple needs to shut this one down. Enough of this 3rd party hide behind, your customers are being robbed of paid for content !!!! Stay away from all their Guitar Magazine Apps from My Magazines Direct and Future Publishing Apps !!! APPLE HELP US !!!! No real support at all, things go from bad to worse when you email. Their help inside apps that instructs what to do crashes you and you lose more issues. I have 2iPads, different versions, problems are on both and on their Guitar apps only, more sofistcated software works well, stupid magazine dumb app fails. The editors of these magazines , the advertisers all should also be ashamed of their loyal customer base being ripped off. App needs a total overhaul or shut down refunding all. There are plenty of reviews all with same app problems...What will it take ? Class action lawsuit possibly ? Lastly receipts from purchases to prove you paid are links that go no where all of a sudden. Until fixed if ever save your money.
Buyer beware after years of being a loyal reader, o suddenly lost all my magazines. I had purchased all back issues and was up to date. Contacted support and we are now 10 emails over 2 weeks in and they are not able to restore my purchases. Customer support is non-existent
I used it and it helped me alot
80
I have a mail subscription and the ap allows me to take the digital magazine anywhere with me and not damage my precious paper copies Love it
Launches and immediately crashes and now I can't access a magazine I purchased to read on my computer. Nice one. Same thing with Guitar World, btw.
This might be the worst, most useless magazine app I’ve ever seen. An absolute waste of time. Use the website...
App crashes too much. Can’t view magazines offline
Says my subscription is active. Wants more money for the next issue. Lame.
These issues used to come with 4-5 song transcriptions of current songs. For example, if Petrucci was on the cover, they would have a transcription of one of the new Dream Theater songs. Seems like they are just recycling transcriptions from the past.
Crashes constantly and can’t access content.
I bought the pdf subscription online, and apparently the only way to access my magazines are through this app. Yet there is no way to login to my guitar world account on this app so I cannot access my magazines!!!
Paid $14.99 for one year subscription, but could not access any content. Customer service is non-existent. Asking PayPal for a refund now.
If I could access my digital subscription it would be awesome!
The print magazine is good but this is crap.I paid 14.99 on the Guitar World website to subscribe to the digital magazine and never received access to the content.Emails for support were no help.I have asked Paypal for my money back
This app is so cool👍🏻
Love having Guitar World on my iPad. A thousand times more convenient than getting the actual magazines. If you like GW then this subscription download is a no-brainer.
I am unable to use my paid subscription to this magazine, due to the buggy app that crashes as soon as you try to open an issue. It has not been updated since Nov 2014!! I regret wasting my money, and will be satisfied with nothing short of a full refund. Shame on Guitar World for fleecing paying subscribers!!
It's been months and it still crashes. Do they even care?
I just purchased a new issue but every time I try to read it, the app keeps crashing. Judging by other reviews this issue is not new either. Hope they fix it soon.
I haven't been able to read the past four months worth of magazines and am getting quite fed up. Even before recently it was hit or miss with fingers crossed as to whether or not it would open. I've had an iPad subscription to this mag for a long time. Fix it. Just fix it. Future PLC's magazine app for ImagineFX, which I subscribe to also, was finally fixed a few months ago, as it always crashed as well. It's ridiculous that people have to complain for months to get anyone to work on an app that already wasn't terribly complicated nor functional.
Wanted to like this electronic publication, but continual problems with app stability make it impossible to read the content that I've paid for. Repeated requests for support are going unanswered. NOT RECOMMENDED
I like the magazine, but the app is old and doesn't support iOS 8. Had to dump it...come on,it's not 2004 anymore! Upgrade it or die.
Lousy app design and terrible support means I can no longer access the issues that I purchases through two years of subscriptions. Asked GW for a refund. They said Apple handles that. Apple refused the refund so I am basically out of the money I spent on two years worth of subscriptions. At least with the paper issue, I would still have my copies. The way my issue was handled made it clear that digital subscriptions to magazines are not superior to traditional paper types. Due to an atrociously poorly developed app (Guitar World) I'm unable to acces past issues that I should own. With Apple saying I can't get a refund, I'm basically out the cost of two years worth of subscriptions. I also like how if you do something wrong when writing a review, it makes you start over.
Is there a solution to the crashing problem yet? I couldnt read my last two issues. After i download when i try to read a magazine app quits.
Great articles but the app crashes upon opening. Is anybody listening? When is this going to be fixed?
Running iOS version 8.1.3 when I click in "read" it crashes everytime. Please fix!
Haven't been able to open a magazine in over a month on my iPad mini retina with iOS 8. Great app when it used to work.
I bought 3 magazines and can only read one. Crashes like crazy! Want a refund. But I can't even figure out how to do that without it crashing
Doesn't work. I used to subscribe, but who reads magazines these days besides old people?
Cannot open the individual issues. Pls fix. Love the mag but this is not cool.
This app isn't updated and crashes upon startup. Don't give them any of your hard earned money! They don't deserve it
As the other reviewers have posted, this app rarely works. It crashes nearly every time I attempt to open an issue.
Sadly the app crashes constantly. It would be nice to access what has already been paid for.
Since the iOS 8 update every time I try to open an issue the app crashes. It's a joke. Paying for a subscription I can't even use.
It has gotten better over time, very slow at first but has improved over the 2 plus years I've been a subscriber. Looks and works fantastic on my iPad. Was really looking forward to having these on my iPhone 6 Plus, but alas this wasn't the best experience. Need an update for the 6+.
The latest November 4 update still does not address the app crashing under IOS 8 whenever I try to read one of my downloaded issues. I paid for my subscription yet I can't read anything I paid for. Better fix it quick or I'll be asking for a cancellation and a refund ...
Please fix soon or many current and potential customers will leave and not look back!
Worked great until ios 8 came along. Now every time I open an issue it crashes. Worst part, I paid for a year subscription. What a rip off!
I paid for a subscription and now it won't let me open any issues. Hope this gets fixed soon, else I guess just cancel.